Plaza Royal Casino Review

Plaza Royal, owned by Marketplay Limited and operated by AG Communications Limited, was established in 2020. I dedicated several days to exploring the games, bonuses, suppliers and more from this casino. Whether you’ve had your eye on Plaza Royal or you’re searching for a new casino, you should continue reading for a candid and thorough review.

Fairness and Safety at Plaza Royal

Plaza Royal online casino is safe and legitimate. The Plaza Royal brand belongs to Marketplay Limited and their games are operated by AG Communications Limited. AG Communications is owned by Aspire Global Limited. These reputable companies hold numerous legitimate licences as well as other protection services to give players fun and safe gaming sessions. I have compiled these below:

• AG communications is licensed in Great Britain by the Gambling Commission under account number 39483.
• Aspire Global holds an Irish Remote Bookmaker’s Licence with reference number 1014834.
• Aspire Global has a Malta Gaming Authority licence MGA/CRP/148/2007.
• Plaza Royal utilises eCOGRA certifications to maintain its integrity.
• Plaza Royal is linked with the European Data Protection Office (EDPO) to protect players GDPR rights.
• Plaza Royal incorporates the latest 128-bit Secure Socket Layer (SSL) encryption technology.

Plaza Royal’s Commitment to Responsible Gambling

Plaza Royal’s ‘Responsible Gaming’ link is in the footer of every page. It’s clear that they genuinely care for their clients. I love that they focus on prevention as much as support: they recommend measures to help parents prevent minors from accessing the site and include guides to identifying a gambling problem.

Plaza Royal has many tools that players can quickly apply through their accounts to protect their finances and minimise the risk of gambling-related issues:

• Net/deposit limits
• Play/session time limits
• Autoplay limits
• Time out
• Reality check
• Self-exclusion (must contact customer support to apply this)

The casino partners with multiple well-known organisations that provide external help:

• Gambling Therapy Helpline
• Gamblers Anonymous
• GAM STOP
• Cyber Patrol
• BetBlocker

Major Pros

An aspect of Plaza Royal casino that really stood out to me was the amount of game options. At around 3,142 titles Plaza Royal far exceeds the average number of games at a UK online casino. What impressed me further is that they don’t sacrifice quality for this quantity. The games are supplied by top-shelf companies like Evolution Gaming and NetEnt. Their live casino range also surpasses other casinos. The live chat (only available to registered players) and email are extremely efficient and helpful.

Major Cons

The shortage of a Plaza Royal casino no deposit bonus is noticeable. Unfortunately, apart from the welcome package (£10) the minimum deposits for Plaza Royal’s offers are high (£100) which can create difficulties for beginners trying to explore the casino. However, according to the promotions page their offers are constantly being updated. Keep an eye out for new additions. There used to be a Plaza Royal casino app on Android devices but it is no longer downloadable which some mobile players may find disappointing. I found accessing the site via any browser easy and it didn’t detract from my playing experience.

Plaza Royal Casino Bonus Summary

Bonuses are a critical factor when choosing a casino. Luckily Plaza Royal makes it easy to get involved.

Including the welcome package there are currently only three Plaza Royal casino bonuses on their promotions page but the casino frequently updates their selection with a range of offers such as cashback, tournaments, extra spins and more. Players should beware of how short term some of the Plaza Royal casino bonus codes and other offers can be. They email account holders when new promotions become available so if you want to stay up to date make sure you are subscribed to their mailing list and that your notifications are on.

Welcome Package

The Plaza Royal welcome package gives new players the opportunity to win bonus money up to £200 and 100 spins across their first three deposits. Although it’s a decent offer, it’s definitely a bit more confusing to understand than welcome bonuses at other online casinos.

No Plaza Royal casino promo codes are required to claim this offer. The main detail you need to be aware of is that the minimum amount required per deposit in order to receive the full offer is higher for the second two deposits:

• 1st Deposit: 100% bonus on deposits up to £50 + 20 spins on Starburst
  (minimum deposit £10)
• 2nd Deposit: 50% bonus on deposits up to £75 + 40 spins on Book of Dead
  (minimum deposit £20)
• 3rd Deposit: 50% bonus on deposits up to £75 + 40 spins on Legacy of Dead
  (minimum deposit £20)

A few further requirements attached to this offer:

• There are 35x wagering requirements on all three deposits.
• Maximum winnings amount from deposit bonus play (not free spins) is £500.
• Winnings from the welcome bonus are split into 50% real money funds and 50% bonus funds.
• The credited bonus must be wagered within 21 days.
• Maximum winnings amount from free spins is £100.

Daily Spin Frenzy

I love a recurring offer, especially one which promises daily winnings. This promotion is available to UK players who wagered a certain amount of real money on slot games the day before. It’s easy to claim these via ‘my account’ and ‘my bonuses’ between 00:00 and 23:59. See below for more details:

• Wagering £100 = 10 spins
• Wagering £300 = 15 spins
• Wagering £500 = 25 spins
• Wagering £1000 = 50 spins
• The spins are subject to 35x wagering requirements
• Configuration of the spins will be shown when claiming
• Unclaimed spins cannot be claimed retrospectively

Drops & Wins

Between 4th June and 19th November Plaza Royal is offering players the chance to win a portion of the staggering £11,760,000 prize pool from Pragmatic Play. There are numerous entertaining tournaments (daily as well as weekly) to participate in.

Daily Tournaments

There is £20,000 (spread across 500 cash prizes) to be won every day, including the top daily prize of £3,000. The score is determined based on win multipliers from real money gameplay during the tournament period.

• Leaderboard rankings update in real-time
• Only the first 5,000 qualifying bets per day count
• Minimum bet £0.15

Weekly Wheel Drops

Wheel Drops run every week from Wednesday 19:01 CET to the following Wednesday at 18:59 CET. Weekly winnings add up to £350,000. Get involved by opting in through the Plaza Royal site. Collect three wheel pieces during real money play to complete the wheel, then spin it for rewards like:

• Multipliers up to 100,000x
• Entry to special game features
• Free spins awarded in-game

There is no specified minimum bet required once the wheel has been built and each player can win up to two wheel prizes per week.

Significant T&Cs for Plaza Royal

Plaza Royal casino has sensible terms and conditions, detailed carefully under every offer and on a separate page. However, the text could’ve been organised more clearly. Plaza Royal follows industry standard 35x wagering requirements and generally has low minimum deposits although the quality of the prizes for such low deposits is slightly worse.

Plaza Royal Welcome Offer vs Zeus Bingo

I inspected the differences between the welcome bonus at Plaza Royal and another licensed online casino, Zeus Bingo. Both promotions promise tantalising opportunities for new players but they both come with drawbacks.

At Zeus Bingo, for the same £10 minimum on a first deposit as at Plaza Royal, new UK players can spin the ‘Mega Wheel’ which may gift them up to 500 free spins on Sahara Riches. Other possible prizes include Amazon vouchers.

Although it’s a less complex offer, it comes with a maximum bonus to real fund conversion that’s equal to lifetime deposits (capped at £250). All Zeus Bingo winnings are also subject to 65x wagering requirements which is significantly higher than Plaza Royal’s. Inexperienced players would certainly find it difficult to clear these.

Game Providers at Plaza Royal

Plaza Royal has around 40 game suppliers providing variety, high standards and first rate visuals to their packed library. These providers guarantee fairness and transparency in their results, and include::

• NetEnt
• Microgaming
• Evolution Gaming
• iSoftBet
• Pragmatic Play

Plaza Royal’s Game Types

At the time of writing Plaza Royal casino has 3,142 games. This imposing number is broken down into two categories: casino games and live casino. Both tabs come with further subheadings which makes the site’s organisation and navigation pure paradise.

The casino games heading includes ‘featured’ and ‘new’ sections which I always use to guarantee that I don’t miss any promotions or highly anticipated new releases.

I tested Plaza Royal’s performance using mobiles and desktops to verify whether there are any differences in gaming across varying device types. I’m happy to report that the site is optimised to suit any modern device and there was no notable difference in playthrough or game availability.

Slots

Slots make up the vast majority of the available games at Plaza Royal. They are arranged into: All Games, Slots, Drops & Wins and Jackpots. This makes it easier to identify the kind of slot an individual may be looking for. I admire that they have a couple progressive jackpot slots because many casinos, even slot focused ones, tend to avoid providing these. In my opinion the only improvement would be a separate Megaways section.

Check out this list – it’s just a fraction of the most popular slot games available to play at Plaza Royal:

• Gates of Olympus from Pragmatic Play
• Great Rhino Megaways from Pragmatic Play
• Big Bass Bonanza Megaways from Evolution Gaming
• Divine Fortune Black from NetEnt
• Clover Rollover Star Trail from Eyecon

Live

If you’re seeking traditional casino experiences with the convenience of on-the-go playing, look no further. Plaza Royal spoils players with an astonishingly good live casino section. You will not be subjected to a paltry blackjack and roulette selection. Enjoy classic as well as alternative versions of game shows, baccarat, sic bo and poker.

In my experience of trying the live Three Card Poker the dealers were sociable but professional and the streams weren’t glitchy which allowed for undisturbed, enjoyable gaming.

Plaza Royal Casino Mobile Performance

Plaza Royal’s website functions equally well on mobile and desktop devices. Players receive good quality graphics, diverse game options and excellent functionality regardless of whether they’re using mobile data or wi-fi to load the site.

The casino used to have an app for Android but it has been deactivated. Personally, I prefer using my browser anyway as it usually saves on storage space on my phone (which already has quite a few casino apps).

Deposits and Payouts: Plaza Royal Payment Guide

Plaza Royal casino supports several reliable and secure banking methods which made me comfortable making transactions. Both deposit and withdrawal limits are affordable at just £10 making it easy to start playing. Deposits are processed instantly and withdrawals follow the waiting times listed on the Plaza Royal site.

Please note that certain payment methods only allow deposits and not withdrawals, there are more details in the table below.

Deposit Instructions

Making a deposit with Plaza Royal is quick and easy if you follow these steps:

1. Create an account or log in on the homepage.
2. Verify your identity.
3. Tap ‘Deposit’ in the navigation bar on the left side of the homepage.
4. Read and accept the pop-up informing how Plaza Royal uses your funds.
5. Choose a deposit method.
6. Choose the amount you’d like to deposit and the currency.

Withdrawal Options

Cash outs at Plaza Royal are credited to the same method as the original deposit. If the original deposit method doesn’t allow withdrawals, the money will automatically come back to PayPal, Skrill or wire transfer provided the player added these details to their account.

Here’s a guide to completing a withdrawal:

1. Log in through the homepage (plazaroyal.com).
2. Ensure your verification has been accepted.
3. Select ‘Withdrawal’ from the navigation bar on the left side of the homepage.
4. Pick a withdrawal method.
5. Pick the withdrawal amount and currency.

If you cannot receive your cash out through your original deposit method, you may need to contact customer service. The site will automatically prompt you to take additional steps if necessary which makes it significantly less stressful to use.

Documents Asked for at Plaza Royal

Verifying your identity can be annoying and time consuming but it’s vital to protecting your account. Plaza Royal makes it as easy as possible to accomplish. At a minimum they check your name, address and date of birth.

This information may be supported with authorised third party credit checks. Additional verification documents may be required and must be given upon request. Upload these accepted forms of ID as a digital scan or photo to plazaroyal:

• Photographic ID (e.g. driving licence or passport)
• Birth certificate
• Bank statements
• Payslips
• Utility bills

Taking and uploading blurry pictures in dark lighting often results in delays and the failure to verify the account while you repeat steps. We recommend completing verification after registration, not waiting until you want to withdraw.

Solving Queries with Plaza Royal’s Customer Support

Plaza Royal believes in ‘CARE’ (Customers Are Really Everything) and pride themselves on their excellent customer service. The casino has a few ways of helping players with issues: FAQs page, email and an outstanding live chat. Unfortunately there’s no contact number so none of the support staff can be spoken to.

Although they are not available 24/7, the team is active seven days a week between 8am and 1am CET which encompasses peak gaming hours. My email was answered in three hours and I found the live chat response time equally remarkable. The bot connected me to a Plaza Royal agent in under a minute. They were friendly and efficient when answering my questions.

User Assessment of Plaza Royal

I searched for real player reviews of Plaza Royal casino and managed to find some from AskGamblers, the most recent of which was written three years ago.

One user had a lot of praise: “Customer Support really helpful, quick response and always polite. Verification process straightforward and very easy.” They noted that “…some games didn’t work from mobile device…” which is standard for most casinos.

The rest of the reviews leaned towards the negative. For instance, complaints poured in about withdrawal issues, game availability and games crashing.

The underlying cause of withdrawal issues is notoriously the players lack of familiarity with terms and conditions. I strongly urge players to read the complete T&Cs before playing at an online casino. Sadly not every casino will be licensed everywhere so some games being unavailable in certain regions is unavoidable. Rest assured that Plaza Royal casino is licensed in the UK and their vast library is wholly available to play.

As for the crashing, another member of the NewCasinos team, Alex Hussain, said:

NewCasinos values players’ thoughts and opinions. They do not make up the complete weight of our final scores but they’re pivotal to keeping the score fair and balanced.

Do you agree with this Plaza Royal casino review? Whether you do or don’t please share your thoughts in the comments at the end.

Plaza Royal Company Information

The Plazaroyal brand belongs to Marketplay Limited. The casino games, however, are operated by AG Communications Limited (which is owned by Aspire Global). Aspire Global was established over 20 years ago now, in 2005. They’ve accomplished a lot in these two decades, and work internationally across Europe, Africa as well as North and South America.