Understand Your Rights as a Player

In today’s fast-paced and technologically advanced iGaming world, it has become increasingly important to understand your rights as an online casino and sportsbook player. During the past decade, online gambling has become a thrilling pastime for millions of people, which means that virtual casinos and sportsbooks have seen a massive increase in popularity. However, not every casino follows security protocols and regulatory requirements, putting players’ personal and financial data at risk.

This guide will cover everything you need to know about responsible gambling practices so you can select a credible online casino for yourself. Keep reading to learn more about players’ rights at virtual casinos and what to do when faced with discrepancies.

What Rights Do Online Casino Players Have?

Gambling sites need to follow certain laws and regulations overseen by the government authority to operate legally in a region. It is a requirement for casino operators to obtain a license and get themselves registered to make sure they are providing players with their due rights. Some of the most essential ones are discussed below:

Transparency and Fairness

It is absolutely essential for casino operators to guarantee that the games available on their websites are powered by random number generators (RNGs). RNGs ensure that each outcome is entirely based on chance and is unbiased, so every player has an equal opportunity to gamble. Most countries have independent bodies that are responsible for verifying the fairness of RNGs, making sure that no player has an unfair advantage over another.

Regulatory authorities are also responsible for checking the contractual language, making sure it is fair and open. There should be no ambiguity so players can make informed decisions. Other tests conducted by these organisations include mathematics checks, poker system audits, live dealer tests, and betting exchange checks. Each country has a minimum criterion for the payout percentages, and each slot should meet those percentages to operate legally. Strict action is taken against those sites that are caught cheating or colluding.

Player Confidentiality and Banking Protection

After signing up for a gambling platform, players need to provide their confidential financial information to be able to make deposits. This information is sensitive because it can be misused if it falls into the wrong hands. For this reason, it is essential that online gambling platforms disclose complete information about how they keep payments and financial data secure. Their security system with complete terms and conditions should be provided, and players should always read them before proceeding with a website.

If the platform is gathering data from its customers, it must specify the data being collected and the legal justification behind it. When browsing for an online casino, make sure that it follows SSL encryption, which is the latest technology for safeguarding money transfers in and out of casino sites. SSL works by encrypting communication between web servers, which means that even if someone gains access to the website’s servers, they won’t be able to access your personal and financial information.

Segregation of Funds

Licensed casinos in the UK are required to segregate their funds from their customers’ funds. This is to ensure that players can withdraw their money whenever they like, and it is not being used to cover the company’s expenses. The rationale behind this law is to protect players and their funds in case the casino goes bankrupt. You can check if the virtual casino is complying with this rule by reading its terms and conditions or by contacting customer support.

Preventing Gambling-Related Harm

Gambling can be addictive, and if players are not careful, they can become victims of problem gambling. It is the responsibility of gambling websites to encourage players to play responsibly and provide them with the necessary support required to safeguard themselves from the dangers of problem gambling. Many websites partner with organisations like GamCare, GamStop, and BeGambleAware to encourage players to seek help and manage their gambling habits.

A virtual casino should also come with self-exclusion techniques, which allow players to set time and deposit limits for themselves. This can prevent gambling addiction as players can monitor their activity and set reminders. Underage gambling is strictly prohibited in all parts of the world, and casinos should have strict verification techniques to prevent individuals under 18 from joining the platform. They reserve the right to ask for documents like your ID and passport to confirm that you are of legal age.

Who to Contact in Case of Issues or Suspicious Activity?

Players can rest assured that they can contact authorities if they have any complaints or suspect illegal activity at the hands of casino operators. Each region has its own regulatory authority, and you can reach out to its representatives if you face discrepancies at the hands of other players or a specific gambling platform. Here, you will find details of regulatory authorities for different countries:


The UK Gambling Commission (UKGC) regulates online gambling in Great Britain and supports players when needed. If you reside in the UK, look for casinos that are licensed by the UKGC, as they comply with gambling laws in that region. The Consumer Rights Act (2015) protects UK customers and provides them with several rights. These include, but are not limited to, transparency and fairness regarding their services, dispute resolution, and refund policies.

The UKGC is also currently focusing on responsible gambling practices, ensuring that players have access to different tools like self-exclusion. The organisation is planning to implement automatic deposit limits on all user accounts to protect players from the dangers of addiction. It offers three levels of security in online casino funds: basic, medium, and high. Basic means that there is no security for the clients’ funds, medium implies that specific procedures are being followed to ensure that clients receive their cash if the company goes bankrupt, and high means that the players’ money is kept separate from the casino’s accounts. Our team recommends choosing casinos that are rated highly secure by the UKGC.


The online gambling laws in Canada are a bit ambiguous as there is no singular authority overseeing activities in the entire region. The Federal Criminal Code prohibits all sorts of gambling, but Section 207 allows provincial governments to conduct and regulate gambling in their respective areas. Ontario was the first Canadian province to launch a legal gambling market in 2022. Casino operators are required to obtain a license from the Alcohol and Gaming Commission of Ontario (AGCO) and sign an operating agreement with iGaming Ontario (iGO).

Due to the lack of clear laws in Canada, some residents resort to offshore sites. This can be risky because many of these platforms are unregulated. If you want to play an on overseas site, make sure it is regulated by a reputable authority. Another option is to select a casino that is backed by your provincial government. Manitoba, Alberta, Saskatchewan, and British Columbia are some provinces that allow online gambling.

New Zealand

Gambling is legal in New Zealand and is regulated by the New Zealand Gambling Commission, an independent government body established under the Gambling Act 2003. The organisation is responsible for providing licenses to casinos and enforcing decisions made by the Secretary for Internal Affairs regarding slot machines and other gambling activities. It is illegal to operate an online gambling website without getting a license from respective authorities.

Players residing in New Zealand are allowed to wager at online casinos and sportsbooks even if they are managed by foreign operators. You just have to make sure that you are of legal gambling age before signing up for a platform. If you are playing at a foreign website, it is your responsibility to select a casino that is legit and secure. Look for licenses from reputable authorities, check their focus on responsible gambling practices, and read their terms and conditions. New Zealand also has a gambling helpline website that you can access if you need support.

South Africa

South Africa has a National Gambling Board (NGB) that is responsible for overseeing the regulation of the gambling industry in the country. The legislation permits South African citizens to bet online with licensed bookmakers but are not allowed to gamble internationally. This law is designed to protect the local residents as the government can only regulate virtual casinos and sportsbooks within the country. For gambling-related assistance, you can contact NGB’s toll-free helpline or email the organisation. Each province has a separate gambling board; you can contact it directly to lodge complaints against a specific website.

Furthermore, the Gaming Regulators Africa Forum (GRAF) is a body that is representative of gambling regulators within the African continent. The GRAF covers ten jurisdictions in Africa, and its purpose is to enforce uniform guidelines and regulations related to gambling. Strict action will be taken against individuals found indulging in underage or illegal gambling.


The Gambling Regulatory Authority of Ireland (GRAI) is responsible for the licensing and regulation of gambling services in Ireland. It is a new body that protects individuals from problem gambling, ensures compliance by gambling providers by imposing restrictions on advertising and sponsorship, deals with complaints about gambling providers, and promotes public awareness about gambling regulation and licensing. When signing up for an online casino in Ireland, look for government licenses and contact their information centre for any queries.

The Importance of Selecting Licensed and Regulated Casinos

When gambling online, it is important to select licensed and regulated casinos because they follow Know Your Customer (KYC) procedures. KYC is a process that is used to verify the identity of players and ensure that they meet legal requirements. The verification process involves asking for certain documents like ID, passport, and financial statements of your preferred payment methods. This is to ensure that you are of legal gambling age and meet other legal requirements.

The KYC procedure also helps to prevent illegal activities like money laundering and data breach. It monitors the activities and transactions carried out by players so they can flag any suspicious activity. The verification process prevents hackers from joining the platform. Even if they manage to sign up and get access to a casino’s servers, a licensed casino encrypts the users’ data and blocks access to hackers. A player’s financial information is typically the most sensitive data, and regulated casinos have strict measures in place to protect it.

Another reason for choosing a licensed casino is that they are regulated by government authorities, which means you can reach out to them if you notice any suspicious activity. You can also file complaints against certain operators who are not abiding by the legislation in your region. The top licensing and regulatory authorities globally, other than the UKGC, are discussed here:

Malta Gaming Authority

The Malta Gaming Authority (MGA) is one of the most well-known regulatory authorities due to its focus on protecting the rights of players. It is a three-way organisation that oversees the licensing and auditing affairs of physical and online operators. It protects vulnerable players from exploitation and monitors the regulation of fair play intensively. By overseeing financial transactions, it protects player funds and data. If you see an MGA badge on a website, you can rest assured that it will be a secure platform for gambling.

Curacao Gambling Board

The Curcacao Gambling Board is one of the oldest regulatory bodies, and it currently licenses over 450 platforms worldwide. The gambling laws are a bit flexible when it comes to Curacao, as operators need a single license to run a casino site, a sports betting site, or both. The taxes charged by Curacao are also lower than other authorities, which is why many gambling operators prefer getting licensed here.

Alderney Gambling Control Commission

The Alderney Gambling Control Commission (AGCC) is another secure and popular regulatory authority. Alderney is a small island located near France, but many gambling operators from overseas prefer getting licensed in Alderney due to its high level of security. It has gained a respectable reputation for itself and provides two types of licenses to operators. The first category allows them to offer gambling services in Alderney and the EEA, and the second category extends this to outside the EEA.

Gibraltar Regulatory Authority

The Gibraltar Regulatory Authority (GRA) is another old regulatory authority, and it has set the standards for other licensing authorities through its top-notch player protection services. Over 300 operators have a GRA license, including online casinos, sportsbook websites, and other forms of online gambling. You can trust a virtual casino that holds a license from the GRA.

Kahnawake Gaming Commission

The Kahnawake Gaming Commission is a North American establishment that oversees gambling licenses to online and offline casinos and regulates providers. The licensees include casino operators, poker and raffle providers, and lottery promotion operators. The commission is also responsible for observing and monitoring websites so that any illegal or suspicious activity can be tracked and investigated.

Our Final Thoughts on Player’s Rights

It is imperative for casino players to have complete knowledge about their rights so they can safeguard their interests. The exact rights and regulations differ according to a player’s specific location, but there are some basic rights that are followed all over the world. The most challenging part for a player is to find a trustworthy and reliable platform among the multitude of online casinos available.


Here are some of the most frequently asked questions about players’ rights at online casinos:

Yes, you can; however, it is a difficult process. You would need to consider the jurisdiction the casino legally operates in, the terms & conditions of the casino, evidence to support your claims, your own legal representation and the cost. All the while, a successful outcome is not guaranteed.

Online casinos following government rules and regulations are bound to pay out winnings to players. Licensed casinos sign a contract which prevents them from refusing withdrawals on false grounds. However, if casinos suspect fraudulent activity or that terms & conditions have been violated, they can refuse to cash out. The most common reasons for refusals include bonus abuse, failure to verify identity or false information provided during KYC processes, irregular betting patterns, breaches of terms and conditions, and wins as a result of technical glitches.

If you incurred losses as part of gambling activities, you willingly participated in and accepted the associated risk, then these would typically be recoverable. However, if you lost money due to a casino error, unauthorised transactions, or if the casino itself breached the terms of service or acted unfairly, you will have cause for a dispute.

To file a complaint against an online casino’s illegal or fraudulent activity, you will need to contact the licensing authority. Check the licensing information of the operator and visit the authority’s website. Here, you will find their contact information, which can include a telephone helpline, email address, or contact form. Provide specific details and wait for a response.

To ensure casinos provide secure and reliable payment methods, look out for reputable payment options (such as Visa, MasterCard, and PayPal are among the safest), SSL encryption, play at licensed and regulated casinos, and transparent terms covering payment methods.

Yes. The main duties include promoting responsible gambling practices, ensuring fair play, preventing underage gambling, safeguarding data security, preventing illegal activity, providing efficient customer support, and being transparent when it comes to displaying terms and any gambling-associated risks.