Published inApril 2020
Licensed inAlderney, Malta
Support service[email protected]
Pros and cons
- Solid welcome package
- 1,000+ games
- VIP program
- Capped winnings from welcome bonus
- Slow cashout process time
Our selected feature list
- Bonus spins
- VIP program
- No deposit
- Wager free offers
Neptune Play Casino At A Glance
Neptune Play is an exciting new online casino operated using the well renowned Aspire Global platform, so you can be sure of an excellent variety of 1,000 games, including a strong live casino.
As you may have guessed from its name, “Neptune” refers to the King of the ocean himself and is packed with plenty of pleasing images of the sea, what’s more, the casino is licensed by both the UKGC and MGA, and your privacy and security are guarded with the most up to date SSL encryption.
The welcome offer is solid, and just as important if not more, there is a lucrative VIP program. Everything should, in other words, be set for a great casino experience. Not quite sure this is the casino for you? Keep reading our Neptune Play review for the full low-down on everything they have to offer.
The Welcome Bonus
A 3-step welcome offer is rare to find these days and to claim the first casino bonus you must deposit €10, whilst the second and third offers require a minimum deposit of €20.
You could claim €200 to kickstart your experience here but bear in mind that the max winnings from all of the welcome deal, are capped at €100.
First deposit100% up to €200 + 20 Bonus Spins
Second deposit40 Bonus Spins
Third deposit40 Bonus Spins
Wagering requirement: 35x for bonus and spins.
Relevant T&Cs: New players only. Offer expires after 21 days. Not all games count towards wagering. Full T&C’s apply, please read before claiming this deal.
Any Other Promotions and Bonuses?
At Neptune Play you can enjoy bonus spins (note, these are not new free spins offers, just general bonus spins) every Sunday, providing you have made a deposit to your account in the previous 14 days, which gives you a nice end of week treat, though bonus spins are subject to a high 50x wagering.
We also spotted a network NetEnt promotion running for a month, with winnings on offer of up to 250K, and thanks to Aspire you can look forward to seeing more of these pooled promotions with big wins attached.
The VIP Program
We were impressed with the ‘Exclusive Club’ at Neptune Play, there are 7 levels to climb and registration is automatic with rewards beginning straight away which get better the higher you climb. Points are collected with every €40 wagered and can be exchanged for bonus funds, as well as bonus spins, faster cashouts, VIP tournaments and lots more.
Entry to the final 2 VIP levels is by invite only and these tiers benefit from some fantastic monthly cashback based on losses incurred, as well as exclusive event invites.
How Does It Look and Feel?
The site itself has some stunning visuals, peaceful ocean imagery and a calming blue theme. The main menu on the left-hand side features shortcuts to everything you need and there’s more help at the bottom of each page as well.
The calming theme, unfortunately, doesn’t flow into the lobby, which feels chaotic with lots of responsive images and further menus, though games are segmented into relevant categories.
What About The Games?
There are just over 1,000 games available at Neptune Play, and among the classic slots, you can find lots of scratch cards, a good variety of table games and video slots. Finding an old or new favourite game should be easy here.
After a quick search, we found a handful of jackpot games, but the main network titles aren’t available, which is a shame. It would also be helpful if the jackpot slots were organized under their own category too.
The Live Casino Lobby
There are over 20 live casino games to play in a well-stocked lobby, featuring titles from Evolution Gaming so you can be assured of quality, and these titles cover blackjack, baccarat and roulette as well as a money wheel and sports games.
Software & Game Developers
Thanks to Neptune Play’s collaboration with Aspire, you can expect only the very best game developers here, offering top titles and plenty of choices. The casino prides itself in handpicking only the best quality games and with a category devoted to ‘new’ games, you can be sure that the lobby is constantly updated.
Deposits & Withdrawals
Making your transactions is really easy as there are plenty of options available to choose from, each of these is clearly laid out on-site and there are small guides on each method to help you choose the payment option to suit you best.
Currencies accepted: EUR, GBP, KR, CAD, AUD, USD, BRL.
Minimum deposit and withdrawal: €10.
Cash-out processing time: 48 hours.
Neptune Play Customer Support
Neptune Play really takes its customer care seriously and we found agents to be helpful and knowledgeable. There are plenty of ways to get in touch with the team and we were impressed to see a phone line as well as help being available in a variety of languages.
- Opening hours: 07:00-00:00 CET.
- Support Languages: English, Finnish, German, and Norwegian.
- Phone: 04087406159
- Live Chat: Yes.
- Email: [email protected]