Grosvenor Casino

Grosvenor online casino has been operating under a valid UKGC licence since 2022 and offers an impressive lobby to explore. I’m a big fan of its live dealer games, adequate customer support, and instant withdrawals. There are a few minor downsides, which you’ll find out as you read my review of the online gambling site.

Grosvenor Overview – 2,800 Games with Exemplary Live Casino

I was impressed by Grosvenor Casino UK at first glance, with its posh design and neatly organised gaming lobby. You’ll find links to different game types right at the site’s header, and each page lets you filter games even further. My favourite section is the live casino, which offers every popular variant of table games and game shows. There are also 2,550+ slots with different themes and features. Plus, you get to enjoy live tables streamed from their exclusive live studio or land-based Grosvenor locations.

Further into my Grosvenor Casino review, you’ll find that it offers a good welcome bonus, a VIP program, and a few other promotions to make your time on the platform worthwhile. You’ll have a solid banking system that accepts debit cards, e-wallets, prepaid cards, and mobile payment options. Everything on the official website can be accessed through five dedicated apps that offer speed and ease of use.

I’ve also become a fan of the Grosvenor casino live chat support. The site’s human agents are super helpful and can solve your problems in minutes. Plus, the site compares well against competitors and offers a great online casino experience at home and on the go.

Why Trust NewCasinos’ Grosvenor Reviews

The NewCasinos team consists of casino experts, and we analyse every site using our knowledge of the UK online gambling industry. We have a thorough rating system based on players’ needs in terms of gaming and security. Above all, our reviews are based on personal experiences to provide you with accurate facts and unbiased opinions.

Safety Reviewed – Is Grosvenor Legit?

Yes, it is. I checked out the security and safety measures to verify the site’s credibility before I got into the bonuses and games. Here are the three top factors that contribute to my trust in the site:

• Grosvenor is operated by Rank Interactive (Gibraltar) Limited, running under active licenses from the United Kingdom Gambling Commission (UKGC) with account number 57924.
• I couldn’t find a seal of fairness at the site’s footer, but the games here are from the top developers in the industry, so it’s safe to assume fair outcomes on every spin, hand, and roll.
• Grosvenor safeguards your data by using SSL encryption on the site. The payments are processed through PCI-DSS protocols, meaning your financial data stays secure and you can delete it anytime.

Responsible Gambling – Is Grosvenor Safe?

It’s absolutely safe, and what I like about Grosvenor’s RG toolset is that the options are integrated into the site’s footer. So, whichever page you’re on, the responsible gambling tools and support links are just a click away. Here are the available options:

• Net Deposit Limits (daily/weekly/monthly)
• Reality Check
• Take a Break (24 hours to 6 weeks)
• Self Exclusion (6 months to 5 years)
• Markers of Harm: A unique tool that monitors gaming behaviour and drastic changes to flag your account and restrict bonuses if necessary.

The “Safer Gambling” widget has a toggle button to switch between tools and support organisations. I noticed links to support organisations like GambleAware, GamCare, Gamblers Anonymous, National Problem Gambling Clinic, GamStop, and Gambling Therapy. You can use programs like CYBERsitter and Net Nanny to protect minors in your household.

Pros and Cons of Grosvenor

While reviewing the online casino, I’ve listed the most essential upsides and downsides of the platform. Check them out before you sign up at Grosvenor.

Major Pros

The gaming lobby at Grosvenor is its selling point, with almost 2,800 games and a good variety available. You can play all the games on the mobile apps, but make sure you have the right one, as there are five apps. I loved that they have a whole selection of live tables streaming from bick-and-mortar Grosvenor casino locations, creating a real link to the classic casino experience.

Major Cons

The main downside is the speed of the casino site. The apps are very fast, but it takes quite a bit of time to transition between pages using the desktop or mobile website. There are only a few promotions, and many bonus types are missing.

Only Trusted Grosvenor Casino Bonus Offers for 2025

I found only a few offers in the Promotions tab, none requiring a Grosvenor Casino bonus code. The sign up offer is user- and budget-friendly, and you can claim free spins or small cash bonuses daily, but the overall bonus offer selection is weak.

According to customer support, there’s a VIP/loyalty program where you can get weekly cashbacks at the discretion of the promotional team. However, I didn’t find a page on the site that lists other perks like VIP managers, higher withdrawal limits, and priority support.

Grosvenor Casino Welcome Offer

After my Grosvenor Casino login, I went to the Promotions tab to check out the sign up offer. It’s not a traditional deposit match bonus where you receive a percentage of the amount you top up, but a flat bonus of £30 for making a qualifying deposit. The details are:

• Minimum Deposit: £20
• Wagering Requirements: 30x (bonus + deposit)
• Wagering Contributions: Slots – 100%, Live Casino – 10%, Jackpots – 50%
• Validity: 30 days
• Max Bonus Conversion: £2,000
• Excluded Payment Methods: PayPal and Paysafe
• Eligible Games: Big Bass Bonanza, Book of Ra, Grosvenor Roulette, and 20 others

Grosvenor Casino Free Spins

Deposit and play at least £10 to get 5 free spins once daily! Free spins are eligible for Big Piggy Bank, Golden Winner, and 10 other slots. I like this offer because you can get it daily by opting in. Plus, if you claim this offer three days in a row, you get a bonus spin on the Wheel of Wins, where you can win up to 20 free spins.

Other Grosvenor Casino bonuses

Aside from the Grosvenor casino sign up offer and free spins, I could claim a daily bonus and a few tournaments, which are:

• Grosvenor Members’ Welcome Bonus: If you have a Grosvenor Membership, you can get up to a £20 slots bonus for spending between £5 and £20.
• Daily Rewards: Beat the deck on Hi-Lo to win free spins, golden chips, cash, free bets, and other random bonuses.
• Grosvenor Tournaments: Platinum Giveaway (200K prizes), Drops and Wins (£2 million prize pool), Jackpot Splash (£30,000 prize pool/week), Lucky Card Blackjack (bet £5 to get £5 cash/bet)

Terms and Conditions of Grosvenor evaluated

In my opinion, the terms of the Grosvenor casino promotions are fair. The welcome bonus’s wagering requirement of 30x is at the lower end of the industry average, which is great. I’m usually against sticky wagering, but I’m not bothered because the total amount you need to wager is not as big as other UK online casinos.

I like that the bonus validities vary between three and 30 days, depending on the size, because every offer gives you enough time to wager it. The best part is that every promo has detailed and transparent terms on the bonus pages.

Evaluating Grosvenor vs BetKwiff’s Bonus Offer

Comparing welcome bonuses between casinos always gives you a good idea of where you should sign up and play. To that end, I compared the Grosvenor promo with BetKwiff’s sign up offer of 200 free spins over five days. To get it, you must wager £20 each day.

As mentioned, I became a fan of the £30 welcome bonus at Grosvenor Casino online for its budget-friendliness. Though BetKwiff’s 200 free spins are lucrative, they’re only eligible for the Book of Dead. So, I’d go for the £30 at Grosvenor as I can play 23 games of different types with it.

Game Software at Grosvenor

Finding the game providers’ list at Grosvenor was tricky, as I couldn’t find the link on the home or games pages. You can’t filter games by provider either. So, I went to the sitemap from the footer and found the 13 software developers the casino works with.

Most slots are from Pragmatic Play, but you’ll find titles from Push Gaming, Red Tiger, and other providers. The site also has tables from Play’n GO and others. Other providers at Grosvenor are:

• Blueprint
• Eyecon
• Gamevy
• Greentube
• Light Wonder
• Realistic Games

Grosvenor Casino Online Games I Liked

While play-testing the platform, I found around 2,800 Grosvenor casino online games. I must say it’s a good lobby considering it runs under the strict UKGC rules. The offerings include slots, classic and live tables, jackpot games, bingo, Slingo, and a few crash games, live Aviator, and Maverick X.

Visually, the lobby is stunning with titles neatly organised over a striking navy blue background. I was impressed to find the games properly divided into new, popular, only on Grosvenor, live casino, in-club favourites, and so on. You can also see the pot size on the game tiles of jackpot and progressive slots.

There’s a helpful search bar to find your favourite slots and live dealer games. Though the site’s navigation is a little slow, the games load fast, and I could play and live stream games in HD without lag.

How to Find & Play the Best Grosvenor Casino Slots

When I was playing, there were 2,559 slots at the casino, which is an adequate number for an online gambling site in the UK. I had a nice session playing Book of Ra, Cleopatra, Gonzo’s Quest Megaways, and Fishin’ Frenzy Megaways. If progressive jackpots are your thing, you’ll find 70, including Eye of Horus, Mega Moolah, and Dynamite Riches. How did I find these great slots? Let’s find out:

• Picking high RTP games, preferably 96% or up.
• Finding low minimum bet limits like £0.10, or penny slots if available.
• Looking for unique mechanisms: Megaways, cluster pays, scatter pays, etc.
• Playing slots with numerous and easy-to-trigger bonus games.

Live Casino Games at Grosvenor – Offers Every Variant You Like

Grosvenor Casino’s live casino section is hands down my favourite part of the platform, offering 110 games. I was amazed to find every popular blackjack, roulette, baccarat, and poker game variant. The game show lobby is also worth a lot of points. I tried several titles featuring professional real dealers, fast HD streaming, and live chat capabilities. My favourites in each category are:

• Blackjack: All Bets Blackjack, Free Bet Blackjack, and Cash Out Blackjack.
• Roulette: Birmingham Roulette, Cash Collect Roulette, and Quantum Roulette.
• Grosvenor Exclusives: Blackjack Gold and Grosvenor Roulette.
• Game Shows: Marble Race, Busted or Bailed, Crazy Time.
• Poker: Casino Hold’em, Caribbean Stud Poker, and Side Bet City.

Classic Card and Table Games

I found over 27 of these titles on the site. If you prefer classic tables’ fast pace and solitary experience, head to the “Table” menu at the top right after your Grosvenor casino online login. There, you’ll find 13 roulette, five baccarat, and nine blackjack tables, among which I recommend European Roulette, Back Blackjack, and Punto Banco.

Great Grosvenor Casino App: Mobile Casino Experience

I tested out the mobile casino site on my Pixel phone and found that the layout, visuals, and overall functions more or less mimic the desktop site. It’s easy to use, responsive, and well-designed. However, similar to the desktop version, the transition between pages is slow, but the games load and run fast and smoothly.

Looking at Grosvenor Casino apps, I got the impression that the platform is designed for mobile gamblers in the UK. These apps are way faster and smoother than the mobile site and offer sharper graphics. There are five different apps:

• Grosvenor Live Casino App
• Grosvenor Casino App
• Grosvenor Poker Online Games App
• Grosvenor Sports App
• Grosvenor Poker Live App

Deposits and Withdrawals at Grosvenor

Going into the cashier section, I noticed five deposit methods, four allowing withdrawals. The list might look short, but includes the most popular debit cards, e-wallets, prepaid cards, and mobile payment options. My Visa debit deposit went through instantly, but the withdrawal using the same method took a little longer. Still, I received it in five minutes, which is reasonable.

According to Grosvenor’s Support Centre, the operator processes every withdrawal instantly, and the maximum processing time is 15 minutes. So, if your banks, PayPal, and debit cards are enabled with Fast Withdrawals, you’ll receive it in 15 minutes or so. Otherwise, debit card withdrawals can take between one and three days.

Remember, KYC verification is necessary before withdrawals, and you must use the same method for both top-ups and cashouts. Check out the Grosvenor Casino withdrawal times and limits below:

What Documents are Required for KYC at Grosvenor?

Thanks to UKGC regulations, all online casino operators are bound to verify each customer for security reasons and to prevent underage gambling. I found every detail regarding KYC verification in the support section of the platform. As I’ve seen with most sites, players must show proof of ID, address, and payment method to be verified at Grosvenor Casino online in the UK.

In my case, a pop-up asked for the documents required for the check. Even if you miss or close the pop-up, you can verify your identity from your account menu later. Here are the documents I needed for each step of the KYC check:

• Proof of ID: I could use my driver’s licence or passport to verify my identity. I also needed to take a couple of clear photos of myself.
• Proof of Address: For this one, you’ll need to upload a copy of a utility bill from the last three months. Make sure the address is clearly visible.
• Proof of Payment Method: I uploaded my VISA debit card’s online statement, which I used for deposits and withdrawals at Grosvenor.

I got the verification done right after my registration, as it can take up to 48 hours to verify a player. It’s better to do it early because you can’t make your first withdrawal before you’re verified. Remember that you might need to provide additional documents if the addresses on your ID, bills, and card statement aren’t the same.

Customer Support Options

I’m not sure if it’s a bug, but I couldn’t find the live chat button on the homepage or the main website. For quick help, I had to tap on “Support” to go to the Grosvenor Casino help centre. Then I needed to select what my query was related to, select a subtopic, and go into an FAQ to reveal the “Chat with an Expert” button. It was lengthy, but googling Grosvenor Casino live chat is faster if you need urgent assistance.

I also didn’t find Grosvenor Casino’s contact number or email anywhere on the terms or the help centre, but the live chat was super helpful. A chatbot greeted me, but it only took 30 seconds to connect to Milena, a human rep.

Milena was very friendly and helpful. Plus, their replies were lightning fast. I was amazed that they didn’t seem to copy from a list of answers like many other sites. They answered concisely, only gave me the information I asked for, and didn’t point to FAQs or other sections of the site.

The chatbot is available 24/7, but the human live chat reps have set hours. The phone support is not available around the clock either, and you may need to wait up to six hours for email responses.

User Feedback and Reviews of Grosvenor

Before signing up, I also looked at reviews from real users on Trustpilot, where Grosvenor is rated “Bad” with 1.5 stars out of 5. After reading dozens of good, bad, and average reviews, I realised that most players came to review the platform because they had a bad experience.

For instance, Chris had a bad experience with poker games not working correctly. While it is concerning, sites go through regular updates and game additions, and the tolls are usually heavier on mobile websites. To that end, Grosvenor has developed a stunning poker app that offers a seamless experience.

I’ve also noticed quite a few good reviews from players like Harrison Noble, who won £750 in one go! Casino titles are games of luck, so every win or loss is different and random, says Sensible Guy. They wanted to explicitly affirm in their review that RNG-run games are inherently random and not fixed.

Grosvenor Casino Alternatives

Every platform has strengths and weaknesses, but Grosvenor does well compared to other UKGC-licensed casinos. For instance, MrQ is another of my favourites, offering a welcome bonus of 30 free spins for a £10 wager. These spins are valued at 10p, so the total amount you receive is just £3. Though Grosvenor asks for double the deposit at £20, the bonus value of £30 is 10 times the free spins value at MrQ.

Next, I was looking at the classic, LeoVegas, as it offers a higher 50 free spins for a £10 wager. These spins are worth 10 pennies, making the total bonus value £5. This bonus is still one-sixth compared to the Grosvenor sign up bonus. So, if you’re into affordable welcome bonuses with freedom of game types, Grosvenor is the site to choose.

Grosvenor Company Data

The operator, Rank Interactive (Gibraltar) Limited, is a Gibraltar-based company with offices in Maidenhead, UK, and holds five different UKGC licences. Aside from the regular casino and real event betting permits, Grosvenor and its sister sites under Rank Interactive (Gibraltar) Limited can offer bingo and virtual event betting.

It’s part of the Rank Group that’s been entertaining Britain since 1937 with their brick-and-mortar casinos all over the country. Its current market cap sits at £378.37 million under the authority of current CEO John O’Riley. It’s a renowned name as he’s been in the gambling industry for 30 years, working with top brands like Ladbrokes and Grand Parade.