UKGC Proposes Scrapping ADR List in Licence Overhaul

One major change in particular will see a plan to scrap their list of approved Alternative Dispute Resolution (ADR) providers. This change will be more in line with the processes set by the Digital Markets, Competition and Consumers Act 2024 – where the responsibility for accrediting ADR providers will solely fall on the Secretary of State from the 6th April 2026.

In its proposals, the Commission states:: “The LCCP changes required will only reflect the changes in legislation and won’t extend beyond the legal obligations on licensees.”

Alongside this proposed change, the UKGC also plans on removing the footnote in the LLCP that leads licensees to the Commission’s ADR list and related guidance listed on their website.

The plan is to replace any outdated information and references to the Consumer Protection from Unfair Trading Regulations 2008 with the new definitions that have been introduced by the Act.

So, If you’re a player that’s based in the UK, this means that all operators will be responsible for choosing the most suitable ADR providers that will meet these necessary requirements.

This makes it more important than ever to keep using trustworthy UKGC casinos that are transparent about all of their licensing and customer complaints processes and procedures. This way, you’ll be able to continue to use the sites and casino brands that prioritise a high standard of consumer protection.