Rainbow Spins Casino Review

Rainbow Spins is another one of Jumpman Gaming’s creations but this one has a fairytale twist. With a hand-picked selection of games from top providers, I was thoroughly impressed with the time and consideration taken to make this a great online casino. This review will deep dive into everything you need to know about Rainbow Spins before you start playing.

Can Rainbow Spin Casino Be Trusted?

Rainbow Spins passes our safety tests with flying colours as it is a reputable online casino that prioritises user safety. Here is everything you need to know to ensure that you can trust Rainbow Spins to offer a safe and secure gaming experience.

• Licensing: Rainbow Spins is licensed by both the UK Gaming Commission (UKGC account number 39175) and the Alderney Gambling Control Commission. The UK licence is one of the most prestigious and trusted regulators available today.

• GoDaddy verification: Rainbow Spins Casino has an SSL (Secure Sockets Layer) certificate from GoDaddy. This means the website identity is verified and encrypts data that is exchanged between the website and the user.

• KYC verification: I will cover this in more depth later on, but the site has a vigilant Know Your Customer verification process that prevents fraudulent activity and keeps both the operators and users safe.

Responsible Gambling

Rainbow Spins prioritises safety and fun on the site, supporting this commitment with various responsible gambling tools and a dedicated safer gambling team.

I found the responsible gambling information in record time, as it is the first tab in the footer of the site. The page opens up with a small questionnaire to check in with the user to see if they might be struggling with gambling-related issues and immediately offers external support.

One of the charities that Rainbow Spins partners with is the Rutland Centre, which specialises in addiction treatment. This is a 24/7 service for people to reach out to either for themselves or on behalf of someone else to seek further help.

Rainbow Spins also has links with Extern Problem Gambling, a charity organisation that follows a similar structure. The support is 24/7 and they offer additional resources like an app and a podcast.

If you are looking for responsible gambling tools to utilise while wagering at Rainbow Spins:

• Deposit Limits (daily, weekly or monthly)
• Self-exclusion (minimum of six months)
• Take a break (24 hours, one week, one month or up to six weeks)

I am happy to report that applying deposit limits to my account was as easy as pie. I simply clicked the link provided in the responsible gambling tools page. I was able to change my daily, weekly and monthly limit and was happy to see that any deposit limit increases required a 24-hour cooling off period.

The self-exclusion and take a break tools are activated by contacting the safer gambling team via email (customercareie@jumpmangaming.com).

Rainbow Spins Bonuses

The bonuses are simple to activate as they don’t require any promo codes. After the free spins welcome bonus, I was hoping to see a few more bonuses. My excitement soon perked up as I saw the unique Jumpman Gaming trophy rewards scheme.

Welcome Bonus

Rainbow Spins invites you to join their site with a matched bonus of 100% up to €200.

• Minimum deposit: €10
• Wagering requirements: 65x
• Maximum cashout: €250
• Game availability: Available for use on over 500 slot games, including Starburst, Fluffy Favourites, Rainbow Riches, Chilli Heat and Gonzo’s Quest.

Collect Trophies

By completing fun tasks when playing on the site, you can earn trophies as rewards. Once you have five trophies, you level up and unlock free spins. I was impressed that the slot games available for free spins are changed monthly, offering a chance to try out new games. Who doesn’t love free spins?

• Free spins are to be used on the Mega Reel
• Wagering requirements: 65x
• Maximum cashout: €250

Rainbow Spins Terms and Conditions

You’re getting the best of both worlds on Rainbow Spins as not only are there general terms and conditions but also bonus-specific terms and conditions. I was able to expand the bonus-specific terms and conditions and find out the necessary information before I started playing.

Although the terms and conditions are accessible, they are difficult to describe as fair. The wagering requirements are double the industry standards of 35x and it is unclear how long players have to meet these requirements. The main redemption here is that you only need to deposit €10 to activate the bonus, so every cloud has a silver lining!

A Comparison of Rainbow Spins’ Bonus to Pink Casino’s

I compared the Rainbow Spins bonus to another fan favourite – Pink Casino! Both casinos offer their users bonuses, but have slightly different approaches.

While Rainbow Spins offers a matchup bonus of 100% up to €200, Pink Casino has opted to welcome new customers with 50 free spins instead. Both deposits are activated by depositing €10, which is relatively low, as the new industry standard is quickly becoming a €20 minimum spend. A key difference between these two bonuses is that Rainbow Spins has the extortionately high 65x wagering requirements and Pink Casino’s free spins have no wagering requirements to meet.

Every player has their own preferences when it comes to bonuses, some may love the free spins but others may prefer a match bonus.

Game Providers

With less than 20 game providers on the site, this won’t be the most impressive selection you’ve ever seen at an online casino but I doubt you’ll be disappointed. The providers available are some of the biggest names in the online casino industry, demonstrating that Rainbow Spins is definitely prioritising quality over quantity.

Here’s a list of some of the game providers I discovered during my Rainbow Spins review:

• • Pragmatic Play
  • NetEnt
  • Microgaming
  • Quickspin
  • Red Tiger
  • Elk Studios

Rainbow Spins Slots and Casino Games

The game selection also follows the pattern of less is more, with just over 800 games available at Rainbow Spins. I found that every box was ticked, offering slots, table games, live casino, jackpots and bingo games.

The games lobby is split into those five categories but then there are further filtering sections within each section. For example, in the slots category, you’ll find further categories like Fluffy & Friends, Megaways, Mystical & Magical and Slingo. The games load up relatively quickly and when I was finished playing a game, I noticed a ‘You will also love’ option at the bottom of the screen which allowed me to jump to my next game with ease.

I tested Rainbow Spins on both my laptop and phone and I was thrilled that the casino was able to condense down onto the smaller screen for on-the-go fun.

I’m always on the hunt for new games and Rainbow Spins has made this easy by offering a ‘New’ tab on the homepage of their games lobby. I also noticed a ‘Spotlight’ section that showcases two games every month that users are loving. With 5 Lions Dance and Big Bass Splash as this month’s options, you can expect high-quality game recommendations.

Live Casino Games

The live casino section is split into two sections to show all of the roulette and blackjack games, but you won’t find any other table games like casino poker, craps or baccarat at Rainbow Spins.

The stand out games for me were Sticky Bandits Roulette Live and Rapid Multi-hand Blackjack as they offer traditional game play with a 4K stream and professional hosts. The live casino doesn’t have the largest selection of games but with the quality of games available, I felt like there was consideration of which live games to include.

Bingo

It’s not every online casino that offers bingo, so I was excited to test out the 10 bingo games that Rainbow Slots has available. Pragmatic Play’s Animingo caught my attention as this is one of the biggest bingo games available right now.

It shows you how many people are currently playing the bingo game as well which I thought was a fun feature to create a more communal feeling to replicate real life bingo.

Mobile experience of Rainbow Spins

Rainbow Spins is serious about making their site accessible, so they created a great mobile app for iOS and Android to optimise this further. The app operates in the same seamless way as the desktop application, with fast load times and helpful buttons (homepage, bonus page, inbox, etc) that now appear at the bottom of the page for easy navigation. My experience with desktop and mobile was identical and the high scoring reviews from the Apple Store and Google Play Store also agree that the app is just a more convenient version of the desktop website. While you won’t find any exclusive games or bonuses on the app version, I felt like I was picking up exactly where I left off transferring over to mobile for more spinning fun.

Deposits and Withdrawals at Rainbow Spins

Rainbow Spins offers primarily e-wallet and debit card transactions, so you’re out of luck if you’re looking for a crypto or prepaid card casino. With this being said, Rainbow Spins gets two enthusiastic thumbs up for how easy I found the depositing and withdrawal process to be.

I made my first deposit using a Mastercard which instantly entered into my account, no issues at all. As my preferred payment method is physical cards, I enjoyed having the option of uploading three separate cards onto the site which I found quickened the process whenever I wanted to deposit.

When I was ready to withdraw, I selected the amount I wanted to withdraw and the Mastercard method in my wallet and waited for the money to enter my account. I received the money 28 hours later which I didn’t find too bad, but I was slightly disgruntled with the €2.50 withdrawal fee.

KYC Verification and Documents at Rainbow Spins

Know Your Customer (KYC) verification is a great way of keeping both the operator and the customer safe. While the process is a little tedious, you would rather complete it to keep you safe while you play.

This verification process must be completed by every customer before any withdrawal is made but keep in mind that the required documentation may be requested at any time.

I wanted to stay ahead of the curve to avoid any delays when I went to make my first withdrawal so I uploaded the necessary documents within 24 hours of registering for an account. I found where to upload the documents under the ‘Verification Status’ section of my process and my documents were approved within 24 hours. Here are the documents you will be required to upload:

• Photo identification (passport or driving licence)
• Proof of address (utility bill or bank statement issued within the last three months)

These are the two essential documents but you may be requested to submit proof of other payment methods and a photo of the front of your chosen payment card (with the eight middle digits blurred out).

Customer Support

I was expecting a little bit more when it came to customer service options at Rainbow Spins as they only have one mode of customer service. The available support message function where you send off details of your issue and you can expect a reply within business days.

The customer support is in the ‘Help’ section in the footer of the site and I clicked on the yellow ‘Support’ button to load up the form. After completing the form detailing my issue which was a query about the withdrawal fees, I waited a little over 24 hours for a response.

The response I received changed my mind about this being a subpar customer support service as the response was detailed, helpful and friendly. The support agent had taken the time to answer my question properly, with the correct information and further links to important information that can be found on the site.

While I would have liked to see a live chat function, my query was answered with helpful and factual information meaning my overall experience couldn’t be faulted.

Rainbow Spins Player Reviews

During my review process for Rainbow Spins, I wanted to know what other customers were saying about their experience at this online casino. On Trustpilot, the site has received a poor 2 out of 5 stars rating.

Many players rave about the mobile app, friendly customer service agents and a fun game selection which are all deserving points of praise.

However, a lot of players were frustrated with misleading verification information and the ‘unexpected’ €2.50 withdrawal fee. Our payment method specialist, Ryan Spencer advises that players:

Of course we take into consideration what other users are saying about Rainbow Spins, but it won’t properly impact our final score. We use our expert knowledge and user feedback to give a balanced review.

Whether your experience was all sunshine and rainbows or if there is an area for improvement, we want to hear your feedback! Share your experience below in the comments.

The History of Rainbow Spins Casino

Rainbow Spins Casino is owned by Jumpman Gaming Limited, a popular iGaming provider based in Guernsey. They have been around since 2009, expanding their brand through opening over 100 online casinos, such as Fever Slots, Space Wins and Secret Pyramids.

Back when it all started, they launched their Oh My Bingo, which was a free bingo game and by 2012 they had six live sites on the network. The site has licences with both the UK Gaming Commission (UKGC account number 39175) and the Alderney Gambling Control Commission, making it a reputable and regulated operator.

Interesting fact: In 2017, Jumpman Gaming introduced their unique trophy based rewards system rather than opting for the traditional VIP/loyalty schemes that other online casinos use. Users completing designated missions – such as logging in during holidays, playing on different devices and wagering on selection games – earn you trophies that can be used as free spins and even Amazon vouchers.