Luna Casino Review

Luna Casino UK was launched by SkillOnNet in 2016. It dazzles players with an astronomical amount of games, formidable suppliers, secure payment methods and a VIP programme. Sounds too good to be true? I spent days researching and testing the casino site to personally verify its quality. Keep reading to find out what I discovered about Luna Casino.

Is Luna Casino Licensed?

Luna Casino is safe to play at, as SkillOnNet, its parent company, is licensed by the United Kingdom Gambling Commission (UKGC). The UKGC is regarded as one of the strictest gambling regulators in the world. So, you can sit back, relax and enjoy safe gaming.

Below you can find a compilation of its qualifications and safety measures:

• SkillOnNet’s UKGC licence is under account number 39326.

• Luna Casino uses SSL encryption to secure customer data and transactions.

• Luna Casino has an iTech Labs certification, which confirms that its games are fair and that its Random Number Generator (RNG) passed all statistical randomness tests.

• Luna Casino follows UK GDPR and data protection laws to protect player data. Its Data Protection Officer (DPO) welcomes concerns or questions at dpo@LunaCasino.com.

• Luna Casino conducts an affordability check using Credit Reference Agencies to help prevent players from overspending.

Luna Casino’s Commitment to Responsible Gambling

I really like Luna Casino’s devotion to responsible gaming. You’re prompted to set deposit limits when creating an account and an automatic reality check appears after you’ve been playing for half an hour. There are many protection tools which can be applied internally via a player’s account and copious links to outside systems for professional support:

• Self-assessment
• Deposit limits
• Play limits
• Self-exclusion
• Reality check
• SafeMate
• GambleAware
• GamCare
• Gamblers Anonymous
• NCPG
• PayPlan

Top Pros

Luna Casino has a massive collection of games from top-quality game suppliers, providing an electrifying and diverse range of options. I tested the app using iOS and Android devices and can confirm that it functions beautifully, without lags or glitches. Notably, every single game from the desktop site can be played on the app. The brilliant selection of tournaments and the six-tier VIP programme can be reached using the app too. Players trying not to break the bank or familiarise themselves with a new game will be happy to find that a select number of games have free-to-play demo versions.

Top Cons

The casino has a lot of reliable and secure payment options, but I was disappointed that some of them, including two of the most sought-after banking methods (Apple Pay and PayPal), are unavailable for withdrawals. Deposit winnings are subject to 30x wagering requirements, which follows industry standards. However, free spin winnings have wildly inflated 60x wagering requirements attached, which even experts would struggle to clear.

Promotions at Luna Casino

Casino bonuses are pivotal to the enjoyment of an online casino. In this Luna Casino review, I closely explored its offers, paying attention to how many it has, what the prizes are, how easy they are to claim, as well as how these bonuses entice new players while not leaving existing players feeling abandoned.

Welcome Bonus

The welcome bonus, a 100% deposit match up to £50 and 50 free spins on Book of Dead, generously doubles players’ first deposit and earns them a solid amount of free spins. This is a valuable opportunity for new and possibly inexperienced players to familiarise themselves with the casino. However, it is a shame that the free spin winnings have absurdly high wagering requirements, especially as winnings from the deposit only have 30x requirements, these being far more sensible.

This offer is straightforward to claim. Enter the Luna Casino bonus code ‘LUNA’ when prompted while signing up or when making your first deposit. This will activate the welcome offer and it will be credited automatically once the deposit has been accepted. In my case, the deposit was processed instantly.

Here’s everything you may need to know:

• There is a £10 minimum deposit.
• The deposit plus bonus amount has 30x wagering requirements (slots count 100% and any other game counts 10% towards completing the wagering requirements).
• The free spin winnings have 60x wagering requirements (only slots complete these wagering requirements).
• All of the above wagering requirements must be completed within 30 days.
• Spins are valued at £0.10 each.
• There is a maximum of 50 free spins.
• The maximum bet stake is 10% (minimum £0.10) of the free spin winnings and bonus amount or £5 (whichever is less).

Daily Picks

This Luna Casino bonus is remarkable. Just by logging in (provided you’ve placed a real money wager at some point during your time with the casino), you have access to a different offer almost every day. Some days it might be a deposit bonus, others it’ll be free spins or cashback. Not knowing what the bonus entailed beforehand made checking out the site more exciting and I loved having the chance to try new games.

• Unless otherwise specified, the minimum deposit to qualify for any deposit bonus is £20.

• If the last bonus received by a player was a no-deposit bonus, the player must deposit funds into their account to be eligible for any further bonuses.

• If you receive a no-deposit bonus, the maximum amount that you can win or withdraw from it is £100 or two times the bonus amount (whichever is the greater amount). Players should note that a Luna Casino no deposit bonus may apply when your real money balance at the time the bonus is credited is lower than your most recent deposit. For example, your most recent deposit was £50, and you now have £10, which is less, so you qualify.

• If you receive a claimable bonus like free spins or free bingo tickets in conjunction with a deposit offer, you must claim the bonus or play the free spins/tickets before playing with either your real money or bonus funds.

Tournaments

I particularly enjoyed the vast array of tournaments on offer. Players can enter either paid competitions or freerolls on games like Thor: The Trials of Asgard from GVG. The amount they win from spins in eligible games determines their final ranking and the top players get a prize.

It’s clear that Luna Casino caters to novice and experienced players. The casino allows players to participate in the incredibly popular Drops and Wins tournaments from Pragmatic Play, but I like that it runs its own events alongside this. The fast-paced internal tournaments are a great way to indulge in gripping gameplay without making a massive commitment.

VIP Programme

All funded players are automatically entered into the Luna Casino loyalty scheme. There are six levels, advancing through which depends on your activity. The higher your level, the more rewards await. These include some Luna Casino free spins, cashback, exclusive offers, personal account manager privileges and more. Access to the top two levels (Diamond and Red Diamond) is by invitation only.

This is the number of points players must earn every month to maintain or gain a level:

• Bronze: 0 – 400 (all players start at this level)
• Silver: 401 – 1,000
• Gold: 1,001 – 2,000
• Platinum: 2,001 – 20,000
• Diamond: 20,001 – 80,000 (invitation only)
• Red Diamond: 80,000+ (invitation only)

I was disappointed to find that it’s possible to drop levels, but comforted by the fact that regardless of how much your activity decreases, you’ll only ever drop one tier at a time.

Player points are reviewed on the 1st of every month and players can check their points balance next to their real money balance in the top-right of the homescreen.

This table details how much you must wager on each game to gain points:

Terms and Conditions

I appreciated that Luna Casino is transparent about its T&Cs. Low minimum deposits on promotions make playing less complicated. Most bonuses, like the deposit matches, have industry-standard 30x wagering requirements. The Casino gives players a generous 30 days to complete these. However, if you have any free spin winnings, you’re out of luck. These are subject to extortionate 60x wagering requirements, which anyone would struggle to complete with or without the 30-day time restriction.

Luna Casino’s Welcome Bonus vs. HotWins Casino’s Welcome Bonus

I compared the welcome offer at Luna Casino against HotWins Casino, another popular casino site licensed by the UKGC. Clarifying the differences between the two makes it easier for players to see which casino better fits their needs.

At first glance, HotWins has an almost equally lucrative welcome offer: 100% deposit match up to £50 plus 25 free spins on Big Bass Bonanza. However, the fine print is where HotWins drops the ball. Luna Casino may have 60x wagering requirements on its free spins, but it only has 30x wagering requirements on the deposit match. HotWins has 50x wagering requirements on the entirety of its welcome offer, making it significantly more unattainable and undesirable. For this reason, going with Luna Casino seems like a no-brainer.

Game Suppliers

Luna Casino’s hefty game library is backed by approximately 70 game providers. This means the casino has secured experts who dominate their respective iGaming areas, giving you quantity as well as quality across different types of games. For instance, live games are supplied by Evolution Gaming, megaways from Big Time Gaming and slots are provided by NetEnt. This is just a fraction of the powerhouses that furnish the Luna Casino game library.

Here are a couple more:

• Games Global
• Eyecon
• Play’n GO
• Playtech
• Red Tiger Gaming

Games at Luna Casino

There is a moonumental collection of 8,235 games at Luna Casino and many of them can be played for free in demo mode. Such a large number of games can be difficult to organise, but I was impressed by how Luna Casino has decided to arrange them.

When you log in, the banner at the top of the home page displays several tabs: Slots, Live Casino, Casino Games, Jackpots, Hot/Cold, Lite Play and Instants. Scrolling through the home page reveals sections such as Featured, Trending, Egyptian Wonders and many more. Within the other tabs, there are further subsections which make it quick to access the exact type of slot, live or table game that you’re after.

I relished how customisable Luna Casino is. If these ample categories haven’t helped you find what you’re looking for, the search bar allows you to look up games based on title, category or provider. You can filter results (using the filter button to the right of the search bar) by provider, game type, game tag, star rating and min/max bet. Players can adjust the layout of the page by clicking the box-shaped buttons under the ‘show all’ button near the top right of the page.

I tested the site on my phone as well as my laptop and I’m pleased to report that the platform has a responsive design and fast loading times on both.

Slots and Jackpots

Luna Casino has a good variety of all games, but Slots form the largest section. There’s a dedicated ‘jackpots’ tab, but players can just as easily find megaways, new releases and other slots-related subsections under the ‘slots’ header.

Progressive jackpots are one of the most in-demand types of slots in the current iGaming market and Luna Casino delivers. Players have access to: Divine Fortune and Mercy of the Gods by NetEnt, Ozwin’s Jackpots by Yggdrasil, Clover Rollover Star Trail by Eyecon and more.

See this list for more of the titles:

• Book of Dead by Play’n GO
• Monopoly Megaways by Big Time Gaming
• Big Bass Bonanza Megaways by Pragmatic Play
• Sweet Rush Bonanza by Pragmatic Play
• Deadeye by Elk Studios
• Assassin Moon by Games Global

Live Games

The 400+ live games at Luna Casino are provided by first-class suppliers Evolution Gaming, Pragmatic Play and Playtech.

You’ll have much more to pick from than the bare minimum roulette and blackjack that most casinos have, as Luna Casino has game shows, baccarat, poker, exclusive tables, live streams from Las Vegas, bac bo and sic bo on its roster. Within this, there are international versions of classic games and unique themes such as Jumanji and football.

Casino Games

There will always be players looking for a more traditional gameplay through card games and other table games. Although the live section features a wide range of table games, if you prefer a classic casino experience without the ‘live’ aspect, Luna Casino has got you covered. Play poker, baccarat, roulette, blackjack, craps, dragon tiger and more.

Other: Instant, Lite Play

Luna Casino has a few uncommon game categories, proving its dedication to catering to as many people as possible and cementing its spot as a top site in the UK market.

One of the most well-known and prominent instant game providers is Hacksaw Gaming. Alongside other top providers, it has stocked Luna Casino with scratch cards, arcade and crash games. If you’re interested in faster-paced gaming opportunities, you’ll find plenty of options at Luna Casino.

The instant games section has video poker and video bingo, but I noticed a lack of regular bingo games, which is disappointing for a casino of this calibre. If you enjoy solo gaming, you’ll face no issues. However, bingo is typically a multi-player game and one of the few games at online casinos that gives players a sense of socialisation, which is why it’s a shame not to see it. If you’re itching for some friendly competition, I would recommend the tournaments and live games.

Lite play is a section I rarely encounter, but in the modern economic climate, it’s a welcome surprise. Lite play is a category for low-stakes games such as penny slots. It allows players to savour the amusement of playing with minimal risk and highlights that Luna Casino prioritises player safety.

Mobile Gambling

The Luna Casino app can be downloaded on Android and iOS devices. I tested it using both to ensure no discrepancies in its functionality. Fortunately, the mobile app runs well, with top-notch graphics and speedy loading times even when using mobile data instead of wi-fi.

However, one of the casino’s strong suits — the huge game library — is halved in the app. If you can’t find the game you’re after, rest assured that you can play at Luna Casino on mobiles, tablets or iPads using any browser. The site is optimised for smaller screens as well as desktops and maintains its gaming options and smooth navigation.

Luna Casino’s Banking Options

Luna Casino doesn’t hold its punches when it comes to payment methods, although players should take note that some of these methods can only be used for deposits, while others can only be used for withdrawals.

Nonetheless, I easily found a secure option that I was satisfied with. During my investigation, the processing times advertised by the casino were accurate; deposits were instant and most withdrawals took around 48 hours. The low deposit limit and lack of fees are great benefits.

These payment methods are accurate at the time of writing, but Luna Casino frequently updates not only its games but its T&Cs and payment methods. Check the ‘cashier’ section (in the main menu on the left of the homepage) in your account for the most up-to-date information.

How to Deposit Funds at Luna Casino?

Depositing funds into Luna Casino is child’s play. I’ve outlined the steps below:

1. Create an account or log in.
2. Verify your account.
3. Click the ‘cashier’ section of your account via the main menu on the left-hand side of the homepage.
4. Choose your payment method from the listed options.
5. Choose the amount you’d like to deposit (usually £10 minimum).
6. Confirm the transaction.

How to Withdraw Money from Luna Casino?

A withdrawal is only possible if a player has made at least one successful deposit in the past. Even though there is a £5,000 withdrawal cap per transaction, there are no restrictions on the amount of daily, weekly or monthly withdrawals that a player can make.

Withdrawals are automatically processed to the same payment method used to make the deposit. If the method used to deposit is unable to accept withdrawals, Luna Casino will require verification of an alternative payment method before the cashout can be completed.

I have detailed the step-by-step withdrawal process:

1. Log in to your Luna Casino account.
2. Click the ‘cashier’ section of your account via the main menu on the left-hand side of the homepage.
3. Choose your payment method from the options.
4. Choose the amount you’d like to withdraw (typically £20 minimum).
5. Confirm the cash out.

Necessary Documents for Luna Casino Verification

Every reputable casino needs verification to secure your account. Luna Casino makes this process as straightforward as possible and, on average, documents are approved (or denied) within 48 hours, letting you get to gaming ASAP.

This is the required documentation:

• Proof of ID (passport, driving licence)
• Proof of address (recent utility bill, official letter)
• Proof of payment

Ensure the files or pictures are clear and correctly formatted, otherwise your verification may be delayed or rejected.

Luna Casino’s Customer Support Evaluated

Luna Casino’s support team can be reached in two ways: email or live chat. There is no phone number, but the response times on the chat are quick and the answers are genuinely helpful, so I didn’t feel like an option to call was necessary.

The FAQs page is not the most detailed I’ve ever seen, but it’s a great place to start if you have a small issue. I would highly recommend the live chat to verified players with more complex problems (should any arise).

The transition from a bot to a staff member took approximately ten minutes, after which my query was solved within minutes. These screenshots show exactly how my conversation with the customer service agent Jonathan played out:

Real Player Reviews of Luna Casino

Luna Casino has a modest reputation with a 2.6-star rating on Trustpilot. It’s a fairly low score, but with only 17 reviews, it’s expected that the feedback may be unreliable.

The majority of complaints stress the slow withdrawal times and express dissatisfaction with the occasional bugs during playthrough. Personally, I didn’t notice these issues while playing at Luna Casino. Ryan Spencer, the payment specialist on our NewCasinos team, left a comment shedding light on the withdrawal processing times:

Company Information

Luna Casino is owned and operated by SkillOnNet, founded 20 years ago in 2005. Its wealth of experience has led it to the forefront of the iGaming sector. Casinos powered by this company have won awards such as Slots Operator and Mobile Casino of the Year at the EGR Operator Awards 2023.