Short facts about The Palaces
- Launched in December 2016
- First Deposit bonus of 100% up to €100 + 50 Bonus Spins T&C
- Licensed in United Kingdom
- Website: www.thepalaces.com
- Frequent periodic bonuses
- A great casino for bingo
- Multiple payment options
- Spins expire in 7 days
- Free spin winnings can only be wagered at slot games
A new brand released right at the end of last year, The Palaces Casino, is starting to gain momentum and quickly building a reputation as a player favorite in the online casinos world in 2017. There are a few things which let this online casino down, and it won’t be the biggest and best release of the year, but with a great welcome bonus, an impressive game portfolio, and a mobile casino, you will enjoy your time at The Palaces. Down to brass tacks, The Palaces will give you a 100% welcome bonus up to €100 in bonus credits an on top of this, you are given a respectable 50 bonus spins. Does that sound like an offer you are interested in? There are also multiple payment methods available including e-wallets, bank transfers and credit/debit cards.
Bonuses: Rewards & Promotions
There might not be a VIP program but this online casino is determined to make up for it by offering some decent heavy hitting promotions. Currently there are three periodic deposit casino bonuses running which will match the money you send to bankroll, if you make a deposit on a Saturday or Friday. There is also a competition that will send a random player to Amsterdam for making a single wager and having €10 in their account. A lot of the promotions on this site give bonuses to use in bingo games because it is a definite focus of The Palaces’, and they come with very agreeable turnover requirements. We just want to reiterate that this online casino is very worth your time if you play a lot of bingo.
The Palaces isn’t very forthcoming with information about their VIP Program, and it might seem like they don’t have one at first glance, but if you spend enough time on the site you will get an email informing you that you have been invited to The Palaces’ elite loyalty program. There are 5 different levels in the program, Baron/Baroness, Lord/Lady, Duke/Duchess, Prince/Princess, King/Queen. As you progress up the levels the titles by which you are addressed change to reflect your position in high gambling society. Like most VIP programs, the higher your level, the more the online casino will incentives your gambling activity. You can expect all kinds of promotions, extra spins, bonus credits, giveaways, and the casino will even reward it high rollers with trips to overseas and exotic locations.
After you sign up to this online casino and make your first deposit you can take advantage of the somewhat generous welcome bonus. The Palaces will give you up to €250 in bonus credits by matching your first deposit 100%. If this was all they did we probably wouldn’t give this casino the time of day, but on top of this, you are given a respectable 50 free spins. 20 of these extra spins are granted immediately after your deposit and the rest are given out within 24 hours. Something else that you need to be aware of is that extra spins will expire within 7 days, but they are free so we are sure you won’t waste any time playing them. The spins can only be played on the Starburst slot game and the money you win at this online slot can only be played at other slot games.
Look & Feel
The Palaces has a black and red color scheme, as far as we can tell there is no discernible theme, but this layout has been known to change from time to time around special event and holidays. For example, last Christmas when we first started to play at the online casino it was covered in decorations, but now it has calmed down a little. The featured casino games are the first titles that you will see displayed on the home page in a grid format. By clicking on the other categories listed down the side you can choose what games are displayed in this grid but the layout remains the same. Another interesting design feature is that the title bar is split across the top and the bottom of the screen. You use this bar to access the live casino, promotions, and other features of this online casino.
Game variety at The Palaces
The Palaces has around 300 titles, the majority of which are slot games, but there are also table games, an extensive video slot section and a range of live casino games. Some popular titles include at The Palaces are Motorhead, Gonzo’s Quest, Jimi Hendrix, Roulette, Starburst, Golden Goddess, Blackjack, All America and much more.. Enough about slots, we are sure that you are itching to hear about the table games, and you won’t be disappointed. There are high, low stakes, and just about every other variation of blackjack, roulette, and poker.
It seems like every new online casino has a live casino these days, and they have definitely lost their novelty, but a site can still make there live games stand out as exceptional and The Palaces has done that. There aren’t many games, but you can play 4 different types of blackjack at exceptional odds and a single game of roulette. If these aren’t your games, you might want to take your live casino experience elsewhere, but the rooms are nice and presentable, the dealers professional, and the technology they are using is on par with the industry.
The Palaces has taken the guesswork out of what games will and won’t work on your mobile device by including a little phone ready icon on compatible games. It saves a lot of time, and we think it is a clever but simple way of making a casino mobile friendly. The site itself is run on HTML5 so you can easily view it in a mobile browser, and the interface will resize to accommodate you, but it is often the games and developers that hold online casinos back.
Deposits & Withdrawals
As we have come to expect from a new online casino there are a number of online payment methods alongside the traditional credit and debit card deposit options. Skrill and Neteller are the two recognizable e-wallets, but they also offer support for iDEAL, and Przelewy24 depending on your location. If this all sounds like too much work The Palaces will gladly accept the numbers on a Visa or MasterCard. The one thing to keep in mind is that you need to use the same withdrawal method that you used to make the deposit, but once you are on top of that, you are right to sign up and make a deposit to this quality casino.
If you need to contact The Palaces quickly, the best way to go about it is through the customer support. There is live and instant customer support that runs around the clock to keep you happy. If you query is bit beyond a simple live chat you might want to send an email. Annoyingly, it can take a really long time for them to get back to you, and they might just refer you back to the live chat. If this happens our advice is to pick up a phone and call their customer service but make sure your question hasn’t already been answered in the FAQ or how to guides.