Sugar Casino

Sugar Casino is a new casino licenced under Starscream Limited, a company licenced and regulated by the Kahnawake Gaming Authority. The online casino is home to numerous games, with the casino’s slot variety taking centre stage. Moreover, these games are also sourced from top developers such as Play’n GO, Pragmatic Play, Hacksaw Gaming, and more.

I registered with Sugar Casino to see what the platform had to offer and share my observations with our loyal readers. I aim to cover every aspect of the platform, including its games, promotions, customer support quality, mobile compatibility, and much more.

Sugar Casino – How to Register

Signing up with Sugar Casino was straightforward and hassle-free; in other words, it was a piece of cake. Below is how you can also create an account on the platform:

1. Load up the Sugar Casino site and click the “CREATE ACCOUNT” button on the left
2. A sign-up form will appear where you must enter your email, choose a safe password, and confirm it
3. In the same form, you must provide a few details, including your name, a username, your date of birth, city, address, preferred currency, zip code, country, and language
4. Once you’ve filled out the form, check the newsletter (optional) and Terms and Conditions and Privacy Policy Boxes. Then click “NEXT STEP”
5. Enter the verification code sent to your number, and you’re all set

Sugar Casino Bonuses and Promotions

Sugar Casino does not offer a lot of casino bonuses in its promotions section; however, the ones offered are still appealing. Below are the bonuses I found:

Sugar Casino Welcome Bonuses

Sugar Casino’s welcome bonus offers players a total of €1500 plus 100 Free Spins. That said, this offer is divided across your first three deposits. Lovingly called “treats” by the casino, below is how the welcome bonus is offered:

• 1st Treat: 100% up to €500 plus 50 Free Spins on Starburst
• 2nd Treat: 100% up to €500 plus 25 Free Spins on Starburst
• 3rd Treat: 100% up to €500 plus 25 Free Spins on Starburst

A minimum deposit of €20 is required for all three parts of the welcome bonus to work. All three bonuses have a 36x wagering requirement. Furthermore, the Free Spins for Starburst will be credited at 13:00 CET the day after the bonus offer is claimed.

Friday Candies Party

Sugar Casino’s Friday Candies Party is a weekly promotion where the platform awards special treats to players making deposits between Monday and Thursday. The bonus amount depends on the total deposit made during this period, and the promotion comprises four levels, each offering a different percentage of reload bonus. Below are the details of this promotion:

• Deposits from €200 to €1000: Soft Candies Level – 20% Reload Bonus
• Deposits from €1001 to €2000: Jelly Candies Level – 50% Reload Bonus
• Deposits from €2001 to €3000: Sour Candies Level – 70% Reload Bonus
• Deposits above €3001: Crunchy Candies Level 100% Reload Bonus

The Reload Bonus can be claimed from 00:00 CET on Friday. Moreover, it is exclusively valid for use with a deposit made on Friday and can be used until 23:59 CET. Other terms and conditions apply.

Loyalty Bonuses

Sugar Casino’s “Sugar Rush” program comprises 12 levels and offers numerous rewards, including weekly cashback and Free Spins, as you progress through them. Moreover, the online casino offers cashback based on whether the player chooses the “Classic Bet” or the “Big Bet” strategy. Below are the loyalty bonus levels in the Sugar Rush program:

1. Sugar Sprinkles
2. Candy Rookie
3. Sundae Specialist
4. Gummy Pro
5. Chocolate Champion
6. Meringue Savant
7. Lollipop Guru
8. Candy Floss Wizard
9. Marshmallow Maestro
10. Caramel Genius
11. Honey Hero
12. Sugar Royalty

Note that the Free Spins are issued on Play’n GO games (or Nolimit City if there are access restrictions). Cashback will be credited on Mondays at 5 am CET, based on the net losses incurred by the player during the previous week.

Bonus Wagering Requirements

The bonus wagering requirements at Sugar Casino vary from bonus to bonus. For instance, the casino’s three-part welcome bonus has a 36x wagering requirement. I always recommend viewing the terms and conditions of any bonus before claiming it, as this will help you avoid misunderstandings.

Usability of Sugar Casino

Sugar Casino undoubtedly offers a visually pleasing environment accompanied by a very user-friendly layout. The site’s eye-catching candy theme is consistently featured throughout, and the intuitive menus and neatly labelled sections make for easy browsing. Overall, I found browsing the casino quite straightforward and smooth. Although, I do think the games could have been categorised more thoroughly.

Online Casino Games and Software Providers at Sugar Casino

Sugar Casino is home to over 3,000 casino games, and you can bet that they come from reputable developers. I found Play’n GO, Pragmatic Play, Hacksaw Gaming, Nolimit City, Skywind, and Evolution Gaming. Therefore, if you’re looking for a fun time, Sugar Casino is bound to keep you entertained for hours on end. You can also filter the games offered by “Game Providers” for easier browsing or use the site’s search button. Overall, if you’re looking for a fun time, Sugar Casino is bound to keep you entertained for hours on end.

Sugar Casino on Mobile

Sugar Casino offers a mobile-friendly platform for all devices, including iOS and Android, allowing players like me to enjoy games on the go without compromising on quality. I found the mobile casino, which features the site’s palatable theme, quite sleek and intuitive, making swiping and tapping quite convenient. Like the desktop version, the menus are conveniently placed, and gameplay performance is engaging as well. Although Sugar Casino does not have a native mobile app, you can easily save the mobile site to your mobile homepage and enjoy a brilliant experience anytime, anywhere.

Sugar Casino on Android

Sugar Casino Payment Methods

Sugar Casino offers ample casino banking options for making deposits and requesting withdrawals. Some recognisable names I found include Skrill, Neteller, MiFinity, and Paysafecard.

I also tried depositing using my preferred method and found the process quick and convenient. Below are the banking methods offered at Sugar Casino:

Sugar Casino Withdrawal Times

It usually takes the casino up to 48 hours to approve withdrawal requests. Following approval, the time it takes for the player to receive their winnings depends on their chosen withdrawal method.

Sugar Casino Customer Service

Sugar Casino offers round-the-clock customer support via email and live chat; however, live chat is only available from 10 am to 11 pm. The platform also has an FAQ page answering commonly asked questions. I tested the live chat option, and while 24/7 support would’ve been ideal in this department, I was satisfied with their service. The customer service agent assigned to me was quite courteous and helpful, answering my queries in a timely and professional manner. Moreover, their knowledge of the platform was quite impressive, and they went the extra mile to ensure a satisfactory experience. Based on this experience, I’d rate Sugar Casino’s customer service 4.5 out of 5.

Sugar Casino Security and Trustworthiness

Launched in 2015, Sugar Casino is operated by Stardust Global CCS Ltd. The site is licensed under Starscream Limited, a company incorporated under the laws of Saint Lucia, registration number 2023-00007. Furthermore, the company carries a Client Provider Authorisation (00952) issued by the Kahnawake Gaming Commission.

Sugar Casino uses modern SSL encryption technology to protect financial and private user data. Sugar Casino also prioritises its users’ well-being, with a full-fledged “Responsible Gaming” page offering all the necessary information for mindful gaming. Players can refer to helpful tips and use options like Deposit and Wager limits, Take a Break, Self-Exclusion, and Permanent Self-Exclusion. The site also offers a link to a Self-Assessment test that helps you determine how healthy your gambling habits are. Lastly, the page also features links to external sources such as the Responsible Gaming Council, Gamblers Anonymous, and QuitGamble.com.

I’m pleased to say that Sugar Casino also exercises due diligence because I not only had to verify my number during sign-up but also completed a KYC process.

Sugar Casino Restricted Countries and Territories

Sugar Casino is a multi-national platform; however, some countries are still restricted from accessing its services. These include Belgium, France, Greece, Hungary, Latvia, Poland, Israel, Romania, Spain, Ukraine, the Russian Federation, Turkey, Serbia, and the United Kingdom.

Why You Should Trust NewCasinos

Being a writer and reviewer for NewCasinos, I strongly emphasise the importance of conducting comprehensive research. As a NewCasinos team, we aim to provide our customers with precise, detailed information. We have strict procedures in place during our evaluation of casino platforms, which involve scrutinising their terms and conditions, licensing, security proctors, and other vital aspects. You can also learn more about our rating process.